Refund and Returns Policy
Thank you for shopping at Trystan’s Trends! We strive to provide high-quality digital and physical products, and your satisfaction is important to us. Please read our Refunds & Returns Policy carefully before making a purchase.
Digital Products
Due to the nature of digital products, all sales are final and non-refundable. Once a digital file has been downloaded or accessed, we cannot offer a refund or exchange. However, if you experience issues with your purchase, please contact us at [your email] with your order details, and we will do our best to assist you.
Physical Products
For physical products, we accept returns and exchanges under the following conditions:
Returns and Exchanges:
- Requests for returns or exchanges must be made within [14] days of receiving your order.
- Items must be in new, unused, and unworn condition with original packaging.
- Customized or personalized items are not eligible for returns or exchanges.
- The buyer is responsible for return shipping costs unless the return is due to a defect or error on our part.
Refund Process:
- To initiate a return, please contact us at trystanstrends@gmail.com with your order number and reason for return.
- Once your return is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to the original payment method within 3-5 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 14 days of delivery with photos of the item and packaging. We will offer a replacement or full refund at no additional cost.
Cancellations:
- Orders for digital products cannot be canceled after purchase.
- Physical product orders may be canceled within 24 hours of purchase if they have not yet been processed.
Contact Us:
If you have any questions about our Refunds & Returns Policy, please reach out to us at trystanstrends@gmail.com. We are happy to assist you!